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Jura Coffee Machine Repairs

Jura Repair

Quaffee prides great service and always strives to provide our valuable clients the best coffee and service we can. There are only 2 fully certified Jura workshops in South Africa. One in Cape Town and one in Johannesburg, we use these workshops to service Jura coffee machines.

As an extension of our service to Jura owners who purchase coffee from us, we offer a collection and delivery service to these workshops and include a swop machine. Our valuable clients that appreciate the effort we make sourcing and roasting quality coffee, are regularly on our delivery route, since freshness of roast is a primary driver for us and them.

As a Jura owner that has decided not to make use of our coffee there are a few problems with us extending this service to you:

  1. We are not regularly delivering to you, so your offices are not on a regular route. To add you in to our route requires more time, and more petrol and more wear and tear on our delivery vehicle.
  2. If we do collect your machine and then we lend you a machine while yours is at one of the workshops, you would use a coffee whose quality we have no control over, and all damage to the machine or extra deterioration of the machine due to the use of this coffee we cannot factor into the machine cost. In the past this has resulted in machines being damaged beyond economic recovery.
  3. We have no control over the charges that workshop charges. We have learnt that even getting quotes for repairs is a rough estimate, with repairs sometimes costing almost double to what was quoted. We can only charge what we are charged.

However if you would still like to use our service then we will provide 1kg of coffee and a swop out machine (you must use our coffee in the swop out machine), collect the machine, take the machine to the workshop. Once it is ready we will collect the machine and return it to you. This we offer for an additional fee of R750 exclusive of VAT. This fee is charged over and above whatever the fee is charged by the workshop.

As a note, below are the typical charges handed down to us by the workshop:

  • standard service R780 exclusive of VAT
  • grinder replacement R2000 exclusive of VAT
  • drainage valve replacement R250 exclusive of VAT
  • insect removal R780 exclusive of VAT
E&OE

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Challenger Equipment - or Robert Schmidt.
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