Quaffee’s Privacy Policy
At Quaffee, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information in accordance with the Protection of Personal Information Act (POPIA) and, where applicable, the General Data Protection Regulation (GDPR).
1. What Personal Information We Collect
- Your name
- Email address
- Phone number
- Delivery address
- Any other details you provide when placing an order or making an enquiry
2. How We Use Your Information
- Your information is only accessed by Quaffee staff who require it to fulfil your requests.
- We use your information to respond to queries, process orders, and—if requested—send you informative emails about coffee, coffee machines, events, and news.
- We do not sell, exchange, or share your information with third parties without your express permission.
3. Legal Basis for Processing
We process your personal information based on:
- Your consent
- Our contractual obligations to you
- Our legitimate interest in providing excellent service
4. Data Retention
We retain your personal information only as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.
5. Security Measures
We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.
6. Payment Information
We never request your banking details. All payment details are provided on our invoices or processed through secure third-party providers such as PayFast, Yoco, or SnapScan. We do not retain or have access to your credit card or banking information.
7. Your Rights
- You may request that your personal information be removed from our records at any time.
- All our communications include unsubscribe options.
8. Cookies
Our website may use cookies to enhance your browsing experience. You can disable cookies through your browser settings.
9. Contact Us
If you have any questions or concerns about how your data is handled, please contact us via Contact Us on the website.
PAIA Manual
Please see our PAIA Manual below:
